I went through a very expensive learning process with Paddocks. Basically,
they assumed (after not being able to contact me for a couple of days) that
I wanted my exhaust system and rear crossmember shipped next-day UPS. Then
UPS lost the package for a while, making it late to deliver and thus
entitling me to a refund. Paddocks was terribly uninterested in helping me
reclaim my money from UPS. I learned that customer service is very
different in the UK than in the US.
Would I deal with them again? Yes, and I have. But I'm very careful about
all the details and I talk to them regularly.
Keith
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