Yes, as I've said in the past, the words 'customer' and 'service'
ought not to be placed in juxtaposition when talking about UK
retailers (or, for that matter, utility companies). I've had a
few long delays in obtaining parts that I was assured were in
stock and available when the order was placed; in all cases I had
to e-mail or call the company once or twice a week to check the
status and expected ship date.
I think the heaviest single item I've had shipped in was a front
bumper for Smudger; carriage by air was about $75 (after which,
of course, someone in NC had one up for sale on eBay...<sigh>).
Caveat emptor.
cheers,
dj
1974 SIII Airportable, 'Smudger'
1971 Spitfire Mk IV, 'Harry'
Keith said:
>I went through a very expensive learning process with Paddocks. Basically, they assumed (after not being able to contact me for a couple of days) that I wanted my exhaust system and rear crossmember shipped next-day UPS. Then UPS lost the package for a while, making it late to deliver and thus entitling me to a refund. Paddocks was terribly uninterested in helping me reclaim my money from UPS. I learned that customer service is very different in the UK than in the US.
>
>Would I deal with them again? Yes, and I have. But I'm very careful about all the details and I talk to them regularly.
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