Keith Tanner <keith@miata.net> wrote:
>I went through a very expensive learning process with Paddocks.
>I learned that customer service is very
>different in the UK than in the US.
Quite so. Had a similar learning curve with their "Cr..." competitors.
Needed the shortie starting handle for a capstan-equipped vehicle and they
had one advertised in their five page spread in LRO for 5 pounds and
change. A friend going to the UK on business said he had to go right by
them, and he would purchase it and put in in his luggage. Gave him ten
quid for his troubles.
Of course, the item was "out of stock" and had to be backordered. Naively,
he gave them his credit card....
Six months later, still no starting handle, so I made one myself by cutting
a regular one down. That week, the gen-u-wine one shows up. 35 freakin'
pounds as it was a "special order" and another 25 pounds for 'handling' and
postage. (This was regular mail...in a padded envelope....) 55 pounds for
something priced at 5 pounds....
When I called to complain, the bloke on the other end quoted the party line
from their little red book of customer relations. Basically, told me to go
pound sand. Had there not been an ocean between us, I would have paid his
establishment a visit...like in low range through the showroom....
Caveat emptor....
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